Phoenix Protocol RP - Network error – Incident details

All systems operational

Network error

Resolved
Partial outage
Started 8 months agoLasted about 1 hour

Affected

HostHavoc

Operational from 5:49 AM to 5:49 AM, Major outage from 5:49 AM to 6:02 AM, Partial outage from 6:02 AM to 7:08 AM

Phoenix Protocol RP Main (Monitored)

Operational from 5:49 AM to 5:49 AM, Major outage from 5:49 AM to 6:02 AM, Partial outage from 6:02 AM to 7:08 AM

Phoenix Protocol Staging (Monitored)

Operational from 5:49 AM to 6:02 AM, Partial outage from 6:02 AM to 7:08 AM

Internal Gitlab

Operational from 5:49 AM to 6:02 AM, Partial outage from 6:02 AM to 7:08 AM

Updates
  • Resolved
    Resolved

    Goodleaf had to restart the main node which resolved the issue. We will monitor.

  • Identified
    Identified

    An unknown network error has occurred. The VDS is online, however, it is not connecting to external network. Ticket has been opened with Goodleaf

  • Investigating
    Investigating

    Phoenix Protocol RP Main cannot be accessed at the moment and may be offline. This may be a crash or a restart. This incident was created by an automated monitoring service.